Our Commitment
As a member owned and led organisation, Camden Plus Credit Union Ltd has a commitment to ensuring quality customer service. Our policy is to achieve excellent levels of service in respect of courtesy, confidentiality, communication and consistency.
Click on the link below to download our Customer Services Statement.
 Customer Services Statement (119.9kb)
Complaints
Camden Plus has a detailed complaints policy and guarantees to meet all timescale requirements set out by the FSA. This includes ensuring that a complainant receives a final response to their complaint no later than eight weeks after making the complaint.
We have a dedicated Complaints Officer in place, who has responsibility for overseeing all complaints received.
Cash Withdrawal Limits
To ensure that we can provide a fair and equitable service to all of our members who need access to cash from our branch, we have put in place some limits on the amount of cash that can be withdrawn. Notice periods apply for higher amounts, (see document below).
Download Withdrawal Limits (23.8kb)
Account Terms and Conditions
Customers are provided with a copy of our Terms and Conditions prior to joining and as part of their Welcome Pack. The Terms and Conditions are updated periodically and you should receive notification of changes through the post. To ensure you have the most up to date information, a copy of the Terms and Conditions is available for download below.
Download Terms & Conditions (57.2kb) | 
06 September 2010
